Terms & Conditions

Welcome to Stellar Structures Limited. These Terms and Conditions govern your use of our website, services, and the purchase of residential and commercial properties in Dhaka, Bangladesh. By engaging with our services, booking an apartment, or using this website, you agree to be bound by the following terms.

We encourage all customers to read these terms thoroughly. If you have any questions, our sales and legal teams are available to provide clarification before you proceed with any transaction.

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company," "We," "Us," "Our" refers to Stellar Structures Limited, a real estate development company registered in Bangladesh.
• "Buyer," "Customer," "You," "Your" refers to any individual or entity that books, purchases, or enters into an agreement for a property developed by the Company.
• "Property" refers to any apartment, flat, commercial unit, plot, or real estate development offered for sale by the Company.
• "Booking" refers to the initial reservation of a Property by the Buyer, subject to the terms outlined in the Booking Agreement.
• "Agreement" refers to the legally binding contract between the Buyer and the Company for the purchase of a Property, including these Terms and Conditions.
• "Handover" refers to the transfer of physical possession and ownership of the Property to the Buyer upon completion of all payment obligations.

2. Eligibility

To book or purchase a Property through Stellar Structures Limited, you must be at least 18 years of age and legally competent to enter into binding agreements under the laws of Bangladesh. Non-Resident Bangladeshis (NRBs) are eligible to purchase properties subject to applicable foreign investment regulations and Bangladesh Bank guidelines.

Corporate entities, partnerships, and joint ownership arrangements are permitted provided all parties meet the eligibility criteria and necessary documentation is submitted.

3. Property Information and Accuracy

We make every effort to ensure that all information provided on our website, in brochures, and during consultations — including floor plans, area measurements, images, pricing, and project timelines — is accurate and up to date. However, the following limitations apply:

• Floor plans and area measurements may vary slightly from the final delivered product due to construction tolerances permitted by regulatory authorities.
• Images and renderings are for illustrative purposes and may differ from the actual finished property in terms of finishes, fixtures, and landscaping.
• Prices and payment plans are subject to change without prior notice until a Booking Agreement is signed and the initial deposit is received.
• Project timelines are estimates based on current planning and may be adjusted due to factors beyond the Company's reasonable control, including regulatory approvals, force majeure events, and supply chain disruptions.

4. Booking Process

The property booking process follows these steps:

1. Consultation: Initial meeting with our sales team to discuss requirements and available options.
2. Unit Selection: Selection of preferred unit based on floor plans, pricing, and availability.
3. Documentation: Submission of required documents including KYC, photographs, and signed application form.
4. Deposit Payment: Payment of the initial booking deposit as specified in the unit allocation letter.
5. Confirmation: Issuance of official booking confirmation and allocation letter.

A booking is considered confirmed only upon receipt of the initial deposit and signed documentation. Until then, the Company reserves the right to reallocate the unit to another interested party.

5. Payment Terms

All payments must be made in accordance with the agreed payment plan specified in the Booking Agreement. The following terms apply:

• Initial Deposit: A non-refundable booking deposit (typically 10% of the total unit price) is required to secure the allocation.
• Installment Payments: Subsequent payments must be made according to the milestones outlined in the payment plan. Payment reminders will be sent in advance via email and SMS.
• Late Payment: Payments not received by the due date may incur a late fee of 1.5% per month on the outstanding amount. Continued non-payment may result in cancellation of the booking as per the cancellation policy.
• Mode of Payment: Payments can be made via bank transfer, cheque, or online payment gateway. Cash payments are not accepted.
• Taxes and Duties: All applicable government taxes, stamp duties, registration fees, and utility connection charges are the responsibility of the Buyer unless explicitly stated otherwise in the Agreement.

6. Cancellation and Refund Policy

Both the Buyer and the Company have certain cancellation rights under these terms:

• Buyer Cancellation: The Buyer may cancel the booking within 7 days of confirmation (cooling-off period) and receive a full refund of the deposit paid, less any administrative charges. After the cooling-off period, a percentage of the deposit may be forfeited as per the cancellation schedule in the Agreement.
• Company Cancellation: The Company reserves the right to cancel a booking if the Buyer fails to make payments within 60 days of the due date, after issuing two written notices.
• Refund Processing: Approved refunds will be processed within 30 business days via the original payment method.
• No Interest: Refunds do not carry interest unless required by applicable law.

7. Construction Standards and Delivery

Stellar Structures Limited is committed to delivering properties that meet the highest standards of quality and safety. All construction follows the National Building Code of Bangladesh and relevant regulatory guidelines.

• Third-party quality inspections are conducted at every major construction milestone.
• Structural elements carry a warranty period as specified in the Agreement.
• The Company will provide regular construction progress updates to all booked customers.
• In the event of a delivery delay exceeding 12 months from the originally committed date, the Buyer may be eligible for compensation as outlined in the Agreement.

8. Handover and Possession

Upon completion of all payment obligations and final inspection, the Company will hand over the Property to the Buyer. The following conditions apply:

• The Buyer must take possession within 30 days of receiving the handover notice. Failure to do so may result in additional charges for maintenance and security.
• A joint inspection will be conducted before handover to document the condition of the Property.
• The Buyer must clear all outstanding dues before receiving the keys and occupancy certificate.
• Minor defects identified during inspection will be rectified within 30 days of handover at no additional cost.

9. Warranty and Maintenance

Stellar Structures Limited provides the following warranty coverage:

• Structural Warranty: 10 years from the date of handover covering structural defects in the foundation, columns, beams, and load-bearing walls.
• Workmanship Warranty: 2 years from the date of handover covering defects in finishing, fixtures, and fittings.
• Plumbing and Electrical: 1 year from the date of handover covering plumbing systems and electrical installations.

Warranty claims must be submitted in writing with supporting evidence. The Company will assess and address valid claims within 14 business days. Damage caused by misuse, unauthorized modifications, or natural disasters is not covered under warranty.

10. Intellectual Property

All content on this website — including text, images, logos, floor plans, brochures, videos, and software — is the intellectual property of Stellar Structures Limited and is protected by applicable copyright and trademark laws. Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.

11. Privacy and Data Protection

Your personal information is collected, used, and stored in accordance with our Privacy Policy and applicable data protection laws. By providing your information, you consent to its use for the purposes of processing your booking, communicating project updates, and improving our services.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

12. Limitation of Liability

Stellar Structures Limited shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the total amount paid by the Buyer for the specific Property in question.

The Company shall not be responsible for delays or failures in performance resulting from force majeure events, including but not limited to natural disasters, pandemics, government actions, wars, strikes, or supply chain disruptions.

13. Dispute Resolution

Any dispute arising from these Terms and Conditions or the purchase of a Property shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached within 30 days, the dispute shall be submitted to arbitration under the Arbitration Act of Bangladesh, with the seat of arbitration in Dhaka.

The courts of Dhaka, Bangladesh shall have exclusive jurisdiction over any legal proceedings not subject to arbitration.

14. Amendments to Terms

Stellar Structures Limited reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this website. Continued use of our services after any modification constitutes acceptance of the updated terms.

For material changes affecting existing bookings, the Company will notify affected Buyers via email or registered post at least 15 days before the changes take effect.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any legal action or proceeding shall be brought exclusively in the courts of Dhaka.